Dear Valued Customer:
We at Denil Wall would like to thank you for having your vehicle serviced at our dealership. It is our sincere desire that we have met your vehicle's service needs and that it was an outstanding experience for you. We know, however, that desire by itself is not enough and that ultimately the measure of our success lies with your perception of our performance. You can help us continually improve the level of service and satisfaction you and your vehicle receive by completing this questionnaire and returning it to us.
We have regular customer satisfaction meetings and are always looking for new ideas to meet and/or exceed your service expectations. No idea or comment is too small. We look at them all!
Within 30 days, you may receive a more detailed survey from the manufacturer asking you to evaluate how well your service advisor addressed your needs and how well our factory trained technicians serviced your vehicles. This survey is very important to help us identify our strengths and weaknesses. If you receive a survey from the manufacturer, please take the time to complete it and return it. Our goal is to have every client rate us as "excellent" or as being "completely satisfied" when asked about his or her service experience.
David Allen
Denil Wall Service Manager
P.S. When we receive the Manufacturer's survey back, we will donate a dollar in your name to the American Cancer Society.
